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Introduction Agency
In recent years a new model has emerged to compete with conventional high street care agencies, often being more technology driven and offering a bespoke service. Some are regulated by the Care Quality Commission (CQC) and others have chosen not to be. They all have their own procedures and quality systems but generally both types of care agency do a similar job in terms of vetting and providing continuity of carers for their clients.

However, there are a few differences which could make one or other model better for your family. The main difference is that Managed Agencies have to pay their carers sick pay, holiday pay and National Insurance and Pension contributions. This means that their prices are typically a lot higher than an Introduction Agency.

An Introduction Agency will typically charge a finder’s fee to introduce you to carers and nurses but they can often invoice their client each week for the carer/nurse they arrange. They will generally also have a contract in place with their carers which ensures that they meet any care needs that arise.

It is important to choose an Introduction Agency which has a good reputation and is transparent about their charges. Look for one that will ask for a full and comprehensive set of references, will have a DBS check at the enhanced level or a fully completed care certificate and will be prepared to meet you face to face before introducing you to a potential carer/nurse. Ideally they will be willing to continue to support you and your carer should anything unexpected arise, as this is more likely to result in a positive outcome. Introduction Agency


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